Refund policy

We accept returns and exchanges within 7 days of the delivery date.

The item must be unused, unwashed, and in the same condition that you received it. All original tags, packaging, and invoices must be intact.

If you receive a damaged or incorrect product, please notify us immediately. Sparkles Pret will cover all return shipping costs for these items and ensure a replacement is sent out quickly.

For exchanges due to sizing or color preferences, the customer is responsible for the courier charges to send the item back to our facility. We will ship the requested replacement size/color free of charge.

We offer exchanges only. Cash refunds are not provided. If the replacement item is unavailable, we will issue a coupon/store credit equivalent to the product's value, which can be used for future purchases on our website.

Items purchased during a sale or promotional period are final and cannot be returned or exchanged. Accessories or intimate wear (if applicable) are also non-returnable.